|
HOSPITALITY
HOTEL MANAGEMENT TRAINING
Training is not a one-time event. Management
must be committed to ongoing training. Too
often, managers and supervisors don’t
know where to begin and don’t know how
to get organized. That’s where we come
in!
Guest interaction has been found to be the
single most important detail that a guest
will remember of their vacation or visit to
a new destination. They remember how they
were treated -good or bad. When the front
and back of the house staff is trained to
professionally acknowledge the guest (such
as using the guest's name), significant increases
in favorable comments have been realized immediately.
The number of repeat guests has increased
as well.
"Sequence of service" training is
available for the front desk, reservations,
concierge, bellman, guest services, housekeeping,
and food and beverage.
Let us show you how to get those guests to
come back year after year.
INCENTIVE PROGRAMES
Why do the same old boring team-building events
like beach Olympics and boat building. Our
experienced staff offers great alternatives
that will allow everyone to participate!
We also have creative ideas for food and beverage
events including entertainment. This can be
another
|
|
opportunity to have guests interact with
each other. If they want to participate
they can; if they’d rather watch they
can do that too!
Our staff has great suggestions for sightseeing,
shopping and educational tours.
GUEST PERCEPTION REPORT (GPR)
You’ve conducted training. You hold
plenty of staff meetings and executive committee
meetings. And you've read the comment cards.
Still, you don’t know for sure what
your guest is experiencing.
We provide detailed feedback on all aspects
of a guests stay for review by your executive
committee members, managers, and supervisors.
From check-in to check-out, from the pool/beach
service, to safety and security issues -all
areas that a guest experiences while staying
at your hotel is documented. Our Analyst visits
your hotel and follow all the same procedures
that your guests do when making reservations
and staying at your hotel.
Your staff will not know when the Analyst
is checking into your hotel or who the Analyst
is. You may want to have the Analyst meet
with your general manager or executive committee
immediately after completing the stay to conduct
a wrap-up meeting prior to receiving the written
GPR (Guest Perception Report). |
